Terms of Service
Sarpius
Last Updated: October 16, 2026 (in effect from October 23, 2026)
This translation is for convenience only - the English version is authoritative.
1. Overview
These Terms of Service ('Terms') describe how customers may use Sarpius's hosting, cloud, and infrastructure services. They operate under and in support of the Sarpius User Agreement, which governs the legal relationship between you and Sarpius, including its limitation of liability and governing law. Where Sarpius processes personal data on your behalf, our Data Processing Agreement (DPA) applies as well: it covers Sarpius's role as processor, breach notification and changes to sub-processors.
2. Eligibility & Account Use
You must be at least 18 years old or have parental or guardian consent to use Sarpius. Accounts are personal or organizational and may not be shared or resold without written permission. You agree to provide accurate registration details and to keep them up to date.
3. Acceptable Use & Prohibited Activities
You agree to use Sarpius responsibly and in compliance with our Acceptable Use Policy (AUP). Prohibited activities include: • Hosting or distributing illegal, harmful, or copyrighted content without authorization; • Engaging in attacks, spam, or exploitation of security vulnerabilities; • Using excessive or abusive resource loads beyond plan limits; • Hosting cryptocurrency miners or botnets; • Attempting to gain unauthorized access to any system or data. Violations may result in service suspension or termination without refund.
4. Account Security
You are responsible for safeguarding your credentials and securing access to your account. Notify Sarpius immediately if you suspect unauthorized use. We are not responsible for losses caused by compromised credentials or failure to implement basic security practices.
5. Payments & Billing
Your first app runs on the Free Tier at no cost. You may use the Free Tier for any lawful purpose, including commercial use such as a business website or the front-end of a paid product; the same Terms, the AUP and the limits shown on our pricing page apply. Service fees are due in advance as described in your account portal. Payment methods, billing cycles, and pricing are shown during checkout. Unused wallet balance that you paid for is refundable to the original payment method on request; amounts already consumed by active services are non-refundable. We refuse or reverse a refund only in these cases: the balance is promotional, referral or partner credit rather than money you paid us; the underlying payment has been charged back or is under fraud investigation; or paying it out would breach applicable law or sanctions. Late or failed payments may result in suspension or data removal after reasonable notice.
6. Service Modifications & Maintenance
We may improve, modify, or discontinue certain services to enhance stability or performance. Planned maintenance will be announced in advance per our Service Level Agreement (SLA). Emergency updates may occur without notice if required for security or reliability.
7. Customer Data & Backups
You retain ownership of your hosted data. Sarpius does not access your content except as required for maintenance, support, or legal compliance. You remain responsible for your own backup and recovery strategy for your applications and data. Sarpius makes a nightly, client-side encrypted (AES-256) off-site copy of all object-storage buckets, the platform databases and platform configuration, so that the platform can be recovered after a disaster; it is not a per-customer restore service. Nightly database restore points are kept for 7 days on shared databases and 14 days on dedicated databases. For how long we retain data after you delete a resource or close your account, see the retention list in our Privacy Policy: hosted content is deleted from live systems within 30 days after closure, account data within up to 6 months, and deleted data disappears from the encrypted off-site backups within at most 90 days.
8. Security & Abuse Prevention
Sarpius uses automated systems to detect abuse, malware, and unauthorized activity. You agree not to interfere with these protections. Accounts engaging in abuse may be limited, suspended, or terminated in accordance with our AUP. Notification of a personal-data breach is governed by section 5 of our Data Processing Agreement (DPA).
9. Service Performance
Sarpius aims to deliver reliable service as described in the SLA. While we strive for continuous uptime, temporary interruptions may occur due to maintenance, hardware failure, or network conditions beyond our control.
10. Suspension & Termination
We may suspend or terminate access to your account if you violate these Terms, the AUP, or any applicable law. We may suspend access immediately in case of AUP violations, fraud, a security risk or a legal obligation. If Sarpius terminates your account or a service without a breach on your side, we give you at least 30 days' written notice. After an account or service ends, whoever ended it, you can download your data for 30 days through the project export (the EXPORT bundle, whose download is protected by two-factor authentication) or through the API. After those 30 days your data is deleted; see section 7 for how long deleted data stays in the encrypted off-site backups.
11. Identity Verification
To lift a restriction on your account or to reach a higher trust tier, we may ask you to complete identity verification: your name, date of birth, document type and expiry date, and an image of an accepted identity document (passport, national ID card, or driving licence). Identity verification is never required simply to use the platform in general, and completing it is voluntary; if you decline, the restriction or trust tier that already applies to your account stays as it is. The optional selfie-based verification route is not currently offered. See the Privacy Policy's "Identity Verification (KYC)" section for how we handle this data.
12. Third-Party Services
Sarpius may integrate with third-party software, APIs, or infrastructure providers. Such services are subject to their own terms, and Sarpius is not responsible for their reliability or actions.
13. Changes to These Terms
We may update these Terms periodically to reflect service or operational changes. Updates will be announced on our website or by email. Continued use of Sarpius after updates means you accept the revised Terms.
14. Contact
For any questions about these Terms, contact us at [email protected] or by mail at Sarpius, Arnhemseweg 127, 7331BE Apeldoorn, Netherlands.